Premier Foods Carlton have been working closely with IRS for the last 5 years, traditionally the service support contract had been set up to offer reactive support, which was around completing very basic checks, report defects & offer call out service to support the site when needed. We also had little communication between organisations to develop the customer / support relationship. Following a period of analysis of our total cost of ownership including the service contract which included banked engineer days, repair costs & downtime across the site, we concluded that a more proactive approach to servicing our HVAC equipment was needed. We approached IRS to work with us developing a more proactive approach to the service contract, IRS responded well in developing a much improved service contract that focussed on preventing failures rather than managing them, the contract cost initially increased to support the service time needed to maintain the equipment, parts were replaced periodically instead of reactively, we also introduced a monthly review meeting to improve communications & service support & track open queries on both sides. Our services & relationship is now in a much better position, we are well planned & have great equipment reliability, our call outs have dropped to almost nothing as a direct result of service contract development. Both IRS & Premier Foods continue to explore ways to further improve our equipment performance through a strong partnership focussed on equipment reliability.
Lee Baker
Chief Engineer, Premier Foods Carlton Bakery
I am happy to provide a positive testimonial for IRS, with whom I have had the pleasure of working with for over 15 years. Throughout our partnership, IRS has consistently displayed a high level of responsiveness, knowledge, and availability that has been instrumental in ensuring the success of our business operations. Their expertise in their field is invaluable, and they have always ensured that our needs are met in a timely and efficient manner. Whether we have had a simple question or a more complex issue to address, the IRS team has always been there to help, offering expert advice and guidance every step of the way. As part of the Food Industry, it is imperative that we have access to relevant data, the IRS Client Portal allows me to quickly obtain what I need, when I need it. I have no hesitation in recommending IRS to anyone in need of their services, and I look forward to continuing our successful partnership for many years to come.
Paul Setchell
Factory Manager, Essentia Protein Solutions Ltd
Herefordshire & Worcestershire Health & Care NHS Trust have been working with IRS for a number of years and recently renewed our maintenance and reactive repair contract with them. We have found the service provided has been to a good professional standard which has helped in maintaining our estate function across a variety of Trust buildings from offices to inpatient units
Phil Comens
Technical Estates Manager, Herefordshire & Worcestershire Health & Care NHS Trust
IRS are our specialist contractor for all cooling onsite. Managers, office staff and engineers are professional, helpful and very knowledgeable on all systems we are responsible for. On many occasions IRS have gone above and beyond to ensure critical systems are kept running or repaired in a timely manner.
Sam Poyner
Assistant Technical Service Manager, Equans AT Worcestershire Royal Hospital
IRS has consistently delivered a customer-focused maintenance and reactive service, including asset registration surveys and Installation of cold rooms. Their safety-conscious and technically proficient approach, coupled with efficient service administration, reflects their excellent value for money, earning our wholehearted recommendation. The client portal is fantastic.
Christopher Pitt
Estates Maintenance Manager, University College Birmingham
IRS Ltd are our current incumbent air conditioning service contractor. Towards the end of last year we approached them to carry out some compliance works, which include our statutory TM 44 Inspections. IRS managed the whole process to ensure the process required minimum input from our team. The reporting was detailed and some of the recommendations from the report has proved very useful.
Steve Davis
AKW have been working with IRS for over 8 years and their service has always been excellent. Their understanding of our business needs enables them to provide an extremely high standard of servicing and maintenance of our air conditioning and heating systems.
Matt Till
The new Client Portal is great, really good for looking up items & finding out information on what we use.
Ryan Tooze
At Cadbury World we always look to work with businesses who share the same values as us, taking a pride in delivering the very best quality. IRS Ltd is a highly respected team which we work with on our long term cooling and cost saving strategy. Their experience is unsurpassed.
Tim Gimbert