Behind the Scenes: How Our Team Collaborates to Deliver Outstanding Client Projects

At IRS, we believe that great service starts with strong teamwork and open communication. That’s why every six months, we bring together key members of our service team to meet, chat, and collaborate on how we can continually improve the services we offer to our clients.

We’ve become a leading company for air conditioning systems, refrigeration, ventilation, energy management solutions and more - and we believe it’s all down to having a great team of people. 

Recent Maintenance Team Meeting Highlights

Our recent 6-monthly maintenance team meeting was no exception. Led by Scott Davis M.Inst.R (Director of Service), Nicola Dempsey (Service Desk Manager), and Steve Bayliss (PPM Supervisor), the session provided a valuable opportunity to ensure everyone is aligned and up to date with the latest developments. These meetings are essential for sharing important updates and giving our engineers a platform to offer feedback from their hands-on experience in the field.

Engaging Our Apprentices and Service Team

Earlier that same week, we held a catch-up session with the Service Team and our Apprentices, led by Scott Davis, Nicola Dempsey, and Steve Ridding (Engineering Supervisor). This meeting was another excellent example of collaborative teamwork, with everyone encouraged to contribute ideas and feedback.

Empowering Our Refrigeration Engineers Through Feedback

We firmly believe that listening to our team is one of the key reasons behind our consistently high standards. When our engineers feel heard and empowered to speak up, it helps us identify opportunities for improvement and address challenges quickly. This ongoing dialogue allows us to refine our processes and deliver the best possible service to all our clients. So, whether you’re looking for new air conditioning units, ventilation systems or anything in between, you can feel confident in knowing that our services are well planned out to create impressive results for your project.

A Culture of Collaboration and Excellence

It’s always inspiring to see the whole team engaged and sharing their insights. We’re grateful for their dedication and fresh perspectives, which drive us forward and strengthen the quality of our client projects.

Committed to Outstanding Client Service

At IRS, our commitment to regular team meetings and open communication ensures that we remain responsive, informed, and ready to meet the unique needs of every client. We’re proud to have a culture where collaboration leads to excellence.

Partner with a Team for Excellent Refrigeration Systems 

We cover a wide range of HVAC services, so whether you need air conditioning installation or an upgraded system, IRS can help. Contact us today for more information.